On the Ray D'Arcy show today on Today FM radio station they had the head of Eircom customer service. And he got some going over from customer issues. Nothing really was resolved on the show although, following the show highlighting issues with their automated phone service, they started an investigation into their service which continued all weekend. Hopefully this will make it better but to be honest any little change would make it better.
Also he stated that if all complaints that were sent into the show could be sent onto his office each one would be answered individually by his team. So get emailing your issues to email@example.com