Friday, January 05, 2007

Day 18 - Irish Rail - Complete

Day eighteen of waiting for an answer from Irish Rail is over...linky

Was thinking about this last night and was wondering if this is how they normally conduct customer service.

I sent my notification at about 10am on Monday 18th Dec. So, they basically had all day Monday and the rest of that week to respond - total=5 working days.
The following week there were 3 potential days for working - total=8 working days.
This week there have been (including today) 4 working days - total=12 working days....

12 working days and all I got is an automated response? Sweet Jesus they are as unreliable as their service....shower of useless feckers...

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